Booking & Payment

All coaching sessions and programmes must be booked in advance via Calendly. Payment is required prior to the session or programme start date unless otherwise agreed in writing.

For coaching packages, sessions must be used within 6 months of purchase unless otherwise agreed.

Cancellation & Rescheduling Policy

To protect both client and coach scheduling commitments, a minimum of 48 hours’ notice is required for cancellations or requests to reschedule.

• Sessions cancelled or rescheduled with fewer than 48 hours’ notice will be charged in full.

• Missed sessions are non-refundable.

• Sessions may be rescheduled when sufficient notice is given via Calendly.

• In cases of genuine emergency or illness, please contact me directly via WhatsApp or email as soon as possible.

If I ever need to reschedule a session, I will contact you promptly to arrange a suitable alternative.

Client Responsibility

Coaching is a collaborative process. Clients are responsible for:

• attending sessions on time

• engaging fully with the coaching process

• completing agreed practice or reflection tasks where relevant

• communicating openly about any concerns or challenges impacting progress

Results will vary depending on individual commitment, consistency, and circumstances.

Vocal Health & Wellbeing

Please inform me prior to the session of any health concerns, vocal issues, or circumstances that may impact your ability to participate safely and effectively.

Sessions may be adapted or paused where appropriate in the interests of client wellbeing.

Confidentiality

All personal information and coaching discussions will remain confidential unless disclosure is required by law or where there is a concern regarding safety or wellbeing.

Communication

WhatsApp may be used for urgent communication or emergencies relating to scheduled sessions. All routine booking, cancellation, and scheduling requests should be managed via Calendly wherever possible.

Programme & Workshop Terms

Places on workshops, intensives, and group programmes are non-refundable unless otherwise stated at the time of booking. Transfers may be offered at the discretion of The Authentic Voice Method.

Agreement

By purchasing coaching sessions, programmes, or workshops, clients acknowledge that they have read and agreed to these Terms & Conditions.